PlanURstay Inc. ("PlanURstay", "we", "us" or "our") provides furnished corporate apartments and extended-stay housing in the United States and Canada. This Privacy Policy explains what personal information we collect when you visit www.planurstay.com, submit a form, book a stay, or communicate with us (including by text message), how we use it, and who we share it with.

1. Information we collect

We collect the following personal information when you give it to us directly:

  • Contact details — your name, email address, mobile or phone number, company name and job title.
  • Stay and booking details — the city you need, check-in and check-out dates, number of guests, apartment type, budget, guest names, pets, parking needs and any other requirements you share with us.
  • Communications — messages you send us by web form, email, phone, chat, WhatsApp or SMS, and your communication preferences, including whether you have opted in to receive text messages.
  • Referral and partnership details — information you provide when referring someone or applying to partner with us.

We also collect certain information automatically when you use our website, such as your IP address, browser type, device information, pages visited and referring website. We collect this through cookies and similar technologies, including Google Analytics.

2. How we use your information

We use personal information to:

  • Respond to your inquiries and send you accommodation options and quotes.
  • Process and manage bookings, reservations and stays.
  • Send service messages such as booking confirmations, check-in instructions, appointment and viewing reminders, account notifications and customer support replies.
  • Send newsletters and marketing communications where you have subscribed or opted in. You can unsubscribe at any time.
  • Operate, maintain and improve our website and services, and understand how visitors use our site.
  • Prevent fraud, protect our guests and properties, and comply with legal obligations.

3. Who we share your information with

We do not sell or rent your personal information. We share it only as follows:

  • Service providers who help us run our business — for example website hosting and form processing, our customer relationship management (CRM) system, email delivery, messaging platforms and analytics providers. They may use your information only to perform services for us.
  • Property owners and building managers, where needed to arrange and fulfil your stay (for example, guest names and arrival dates).
  • Your employer or relocation company, where they are arranging or paying for your stay.
  • Legal and safety — where required by law, or to protect the rights, property or safety of PlanURstay, our guests or others.
  • Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.

4. SMS / text messaging privacy

If you provide your mobile number and agree to receive text messages from PlanURstay, we use your number only to send the messages you have agreed to receive, as described in our SMS Terms & Conditions.

SMS consent is not shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with subcontractors that provide support services, such as our messaging platform provider, solely to deliver the messages you have requested.

You can opt out at any time by replying STOP. Reply HELP for help.

5. Cookies and analytics

We use cookies and similar technologies to remember your preferences and to understand how our website is used. We use Google Analytics, which collects information about your use of our site. You can control cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

6. Data retention and security

We keep personal information only for as long as needed for the purposes described in this policy, or as required by law, tax or accounting rules. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission over the internet or electronic storage is completely secure.

7. Your choices and rights

Depending on where you live (including under Canada's PIPEDA and applicable US state privacy laws), you may have the right to access, correct or delete your personal information, to withdraw your consent, and to object to certain uses. You can unsubscribe from marketing emails using the link in any email, and opt out of text messages by replying STOP. To make a request, contact us using the details below.

8. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

9. Third-party links

Our website may link to other websites, such as social media platforms. We are not responsible for the privacy practices of those websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

See also our Terms & Conditions.