These Terms & Conditions ("Terms") govern your use of www.planurstay.com and the services offered by PlanURstay Inc. ("PlanURstay", "we", "us" or "our"), including our SMS / text messaging program. By using our website or services, you agree to these Terms.

1. SMS Terms & Conditions

Program description. When you provide your mobile number and opt in on our website or otherwise, you agree to receive text messages from PlanURstay related to your inquiry, booking or stay. The types of messages you can expect to receive include:

  • Responses to your inquiries and accommodation options or quotes
  • Booking and reservation confirmations
  • Check-in and check-out instructions and reminders
  • Appointment and property viewing reminders
  • Account and stay notifications, such as maintenance or service updates
  • Customer care and support messages

Consent to receive text messages is not a condition of any purchase or booking.

  • Message frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP. After you text STOP, we will send one confirmation message and you will no longer receive text messages from us. To rejoin, text START or opt in again.
  • For assistance, text HELP or visit our website at www.planurstay.com. You can also call us at 1-866-343-0689 or email reservations@planurstay.com.
  • Carriers are not liable for delayed or undelivered messages.

Visit https://www.planurstay.com/privacy for our Privacy Policy and https://www.planurstay.com/terms for our Terms of Service. SMS consent is not shared with third parties or affiliates.

2. Use of our website

You agree to use our website only for lawful purposes and to provide accurate, current information in any form you submit. You must not attempt to interfere with the website's operation, access it by automated means without our permission, or use it to send unsolicited communications.

3. Inquiries, quotes and bookings

Property listings, photos, amenities and prices shown on our website are for information only and may change without notice. Submitting an inquiry or request does not create a booking. A reservation is confirmed only once you have received a written confirmation from us and signed any applicable rental or occupancy agreement. The terms of that agreement — including rates, deposits, cancellation and house rules — govern your stay and take priority over these Terms where they differ.

4. Referral program

Referral rewards are subject to the eligibility requirements described on our Referral Program page and are paid only after the referred booking is completed. We may change or end the program at any time.

5. Intellectual property

All content on this website, including text, images, logos and design, is owned by or licensed to PlanURstay and is protected by copyright and trademark laws. You may not copy, reproduce or distribute it without our written permission.

6. Third-party links

Our website may contain links to third-party websites. We do not control and are not responsible for their content or practices.

7. Disclaimer and limitation of liability

Our website is provided "as is" without warranties of any kind. To the fullest extent permitted by law, PlanURstay is not liable for any indirect, incidental or consequential damages arising from your use of the website or our messaging services.

8. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use and share your personal information.

9. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last revised. Continued use of our website or services after changes means you accept the updated Terms.

10. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, unless the law where you live requires otherwise.

11. Contact us